For fresh food products, we regret to inform you that cancellations due to customer preferences are not accepted.
For inquiries about the quality of the items after delivery, please don't hesitate to contact us at gozzo@hidakara.com anytime.
Damages and Issues: Upon receiving your order, please inspect the items immediately. If you find any defects, damages, or if you have received the wrong item, please contact us promptly.
Refunds: Once we receive and inspect your returned items, we will notify you if the refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take some time for the refund to be processed and reflected by your bank or credit card company. If more than 15 business days have passed since your return was approved, please contact us at gozzo@hidakara.com .